Privacy Policy

Effective Date: 7 November 2026

Mixpotli Private Limited (“Mixpotli”, “we”, “us”, “our”) is India’s First Millet Powered Beauty Brand, offering millet powered Ayurvedic hair care and millet powered Ayurvedic skin care. This Privacy Policy explains what personal data we collect when you visit mixpotli.com, buy from us, or contact us, how we use it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Who We Are

Mixpotli Private Limited, Soho-9, 6F Hermitage Plaza, Dhakoli, Zirakpur, Mohali – 140603, Punjab, India. Email: hello@mixpotli.com. Phone and WhatsApp: +91 90626 23555.

2. Information We Collect

• Order and account details: name, phone number, email address, billing and delivery address, and order history.
• Payment information: payments are processed by our payment gateway partners. We do not store your full card, UPI or bank details on our website.
• Messages you send us: enquiries, reviews, refund requests and conversations on email, WhatsApp or social media.
• Technical and usage data: IP address, device and browser type, pages viewed and how you reached our site, collected through cookies and similar tools.

3. How We Use Your Information

• To process, ship and deliver your orders and handle returns or refunds.
• To send order updates and answer your questions.
• To share offers, new launches and millet hair care and millet skin care tips, only where you have agreed to receive them. You can opt out at any time.
• To understand how our website is used and to improve our products, content and advertising.
• To prevent fraud and meet our legal, tax and accounting obligations.

4. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies, including tools from Google and Meta (Facebook and Instagram), to keep your cart working, measure visits and show you relevant Mixpotli ads. You can block or delete cookies in your browser settings; some parts of the site, such as the cart and checkout, may not work properly without them.

5. Who We Share Information With

We do not sell your personal data. We share it only as needed with payment gateways, courier and logistics partners, website hosting and technology providers, marketplaces such as Amazon when you buy there, and government authorities when the law requires it. These partners may use your data only to provide their service to us.

6. How Long We Keep It

We keep your data only as long as needed to serve you and to meet legal, tax and accounting requirements, after which it is deleted or anonymised.

7. Your Rights

You can ask us to access, correct, update or erase your personal data, withdraw your consent to marketing, or nominate another person to exercise these rights on your behalf. Write to hello@mixpotli.com and we will respond within a reasonable time.

8. Security

We use reasonable security practices, including encrypted (HTTPS) connections and restricted access, to protect your data. No online system is completely secure, so please keep your account password private.

9. Children

Our website is meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable parental consent.

10. Grievance Officer

For any concern about your personal data, contact our Grievance Officer at Mixpotli Private Limited, Soho-9, 6F Hermitage Plaza, Dhakoli, Zirakpur, Mohali – 140603, Punjab, India, or email hello@mixpotli.com. If you are not satisfied with our response, you may approach the Data Protection Board of India.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its effective date.